Shipping policy

Shipping Policy

— Thaara's Boutique

By completing a purchase at Thaara's Boutique, the customer acknowledges 
and agrees to all terms and conditions outlined in this Shipping Policy.

ORDER PROCESSING
All orders are processed within 2–3 business days after payment confirmation. 
Orders are not shipped or delivered on weekends or holidays. Delivery 
timeframes begin after dispatch, not from the date the order was placed.

SHIPPING OPTIONS & ESTIMATED DELIVERY (CANADA)
Delivery timelines are estimates only and are not guaranteed.

Standard (4–5 business days)
  Free for orders over $100 CAD
  $15.00 CAD for orders under $100 CAD

Express (2–3 business days)
  Free for orders over $200 CAD
  $25.00 CAD for orders under $200 CAD

Priority Shipping: Available upon request. Please contact us before placing 
your order to confirm availability and pricing.

Heavy items over 1kg may incur additional shipping costs. We will contact 
you directly if this applies to your order.

INTERNATIONAL SHIPPING, CUSTOMS & DUTIES
Import duties, taxes, tariffs, or fees imposed by the destination country 
are the sole responsibility of the customer. If a shipment is refused or 
returned due to unpaid customs fees, no refund will be provided. If a 
package is abandoned, refused, or destroyed by customs authorities, no 
refund will be provided.

REFUSED SHIPMENTS
If a customer refuses delivery for any reason, the package will be returned 
to Thaara's Boutique. Original shipping charges are non-refundable. No 
refund will be provided for products or shipping costs associated with a 
refused delivery.

LOST, STOLEN, OR DAMAGED PACKAGES
Thaara's Boutique is not responsible for lost, stolen, or damaged packages 
once marked as "Delivered" by the carrier. Customers assume full 
responsibility for any loss, theft, or damage after shipment confirmation. 
No refund will be provided for packages confirmed as delivered.

DAMAGED OR INCORRECT ITEMS — MANDATORY VERIFICATION
Claims for damaged, defective, or incorrect items must meet all of the 
following conditions:

  • Submitted within 24 hours of the delivery timestamp via our website 
    and emailed to thaarasboutique@gmail.com
  • An unedited, single continuous unboxing video is strictly required — 
    no cuts or edits. The shipping label must be visible, and the damage 
    or incorrect item must be clearly shown.
  • Clear photos of the damaged product and original packaging must 
    also be provided.

INCORRECT SHIPPING INFORMATION
Customers are responsible for providing accurate shipping details at checkout. 
If an order is returned due to an incorrect address, no refund will be 
provided for original shipping charges. Reshipping fees will apply.

RETURNS & REFUNDS
All sales are final. Returns are strictly not accepted under any 
circumstances. Any exceptions are made solely at the courtesy of 
Thaara's Boutique and are not guaranteed under any condition.

All original shipping fees are non-refundable. In the event of an approved 
exception, return shipping costs are the customer's responsibility and will 
be deducted from any amount considered.